Shipping
Orders with destinations in continental United States will be shipped via UPS and DHL Ground Delivery takes 3 to 5 business days to receive your package from the time it is shipped from solidstand.com. For orders shipped outside the continental United States, please call our offices for further information. Returns and Exchanges
Returns or exchanges are accepted if all of the following apply: Customer has Proof of Purchase. This includes the following: copy of or original sales receipt, or packing slip invoice (with your information and price indicated on the slip.) The item(s) is in original condition, as when purchased. This includes NO wear or alteration. The item must be received by solidstand.com within 30 days of your shipping invoice for the customer to receive a refund. Please call (800) 257-8263, Monday through Friday, between the hours of 8:00am to 5:00pm CST if you have any questions or comments regarding your refund or exchange.
*PLEASE NOTE: Shipping charges are not refunded. Out-of-stock Items
SOLIDSTAND makes every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you via email. Any changes will be reflected on your order total, as well as your shipping confirmation.
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